There are many reasons for which this could happen, such as internet connections, a free trial running out, and so on.
Given this, please do feel free to send us an email with on this technical difficulty at firstname.lastname@example.org with the following details for further assistance:
- Were you able to listen to music on our platform before?
- What step did you take before the issue occurred? (How did it happen?)
- Did you try to fix this? And is so, how and did it work?
- Which type of device are you using to access our service?
- What is the version of the device which you are using?
- If using the Primephonic app, which version of the app are you currently using (this can be seen in your Profile settings.
- Which type of internet connection are you using? WiFi? 4G, 4G+, 3G, etc?
Our experienced customer service team will do their best to find a solution for you.